Services.We have years of ITSM implementation experience and our staff includes experts which use proven methodologies to ensure a quality service is delivered quickly, on time and within budget. The Vatvrix team consists of former Service-Now customers and identifies with the needs from a customers perspective. Therefore, we focus on doing it right the first time and every engagement is focused on customer satisfaction. Our staff communicates well to keep the customer informed of our progress and takes extra steps to mitigate project risks before they become issues.
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ProcessBefore kicking-off the actual implementation, we sit together with the customer to understand their current state and what is their desired future state. We ask our customers that how they define SUCCESS of our engagement. Accordingly road-map, tool and initiatives are aligned with customers vision of success. This approach delivers immediate improvements, drives value and increased maturity across the entire value chain.
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ImplementationsImplementing Service-Now and integrated products to streamline your processes and enable organizational change is a core offering of Vatvrix that helps our clients to transition from their old IT management systems to a consolidated Service-Now platform. We have experience of implementing all Service-Now modules which includes ITIL, HR Management, Asset Management, CMDB, Cost Management, Financial Management, Service-Catalog and more.
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IntegrationsWe have extensive experience of integration internal and external tools with Service-Now for our customers. Whether its a home grown tool or a standard licensed tool (like Microsoft TFS, HP Service Manager, HPOV, Salesforce, Peoplesoft etc). We've been there, done that. We have highly skilled integration specialists who have successfully integrated numerous tools and have exceeded customers expectations in terms of quality of delivery.
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Custom Business ApplicationsService-Now platform provides a robust Platform as a Service (PaaS) framework which allows for Application Development of core applications while using the power, flexibility and scalability of a world-class Cloud Platform. We have created many lines of business (LoB) applications in verticals such as Legal, Logistics, Human Resources, Sales and Marketing and many others.
Our PaaS development service can dramatically improve your business by automating processes, centralize repository of information, standardize data entry, create enforceable workflow and provide business intelligence and performance tracking. We can help you reduce cost by automating your business processes and eliminating third party applications which are expensive to maintain. |
Managed ServicesWe offer extensive portfolio of skills within our Managed Services crew - Service-Now System Administrators. Architects. Integration specialists. Service-Now QA. ITIL consultants. Allow us to supplement your existing Service-Now staff or simply become your Service-Now implementation team.
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